← 產業報告目錄

Conversational AI Market by Product Type (AI Chatbots, Voice Bots, Virtual Assistants, Gen AI Agents), Business Function (Sales & Marketing, Operations & Supply Chain, Finance & Accounting, HR), Integration Type, and End User - Global Forecast to 2031

出版商 MarketsandMarkets產業別 ICT & Media出版日期 2025-05-23頁數 397報告編號 TC6976

授權報價

Single User Licence$4,950 USD
Multi User Licence$6,650 USD
Corporate User Licence$8,150 USD
Global User Licence$10,000 USD
洽詢購買 申請 Sample

報告摘要

The conversational AI market is projected to grow from USD 17.05 billion in 2025 to USD 49.80 billion by 2031 at a compound annual growth rate (CAGR) of 19.6% during the forecast period. Advances in Natural Language Processing (NLP) and Machine Learning (ML) have made AI systems more adept at understanding and responding in human-like ways, leading to improved user experiences. Businesses are increasingly adopting conversational AI to meet rising customer expectations for instant, personalized, and 24/7 support. This automation helps reduce operational costs, enhance efficiency, and handle high volumes of inquiries, particularly in sectors like customer service, retail, and healthcare. The integration with emerging technologies like generative AI and voice assistants further expands its capabilities and applications. “Sales & marketing business function to hold the largest market share during the forecast period” The sales & marketing business function is expected to hold the largest market share in the conversational AI market during the forecast period due to its critical role in driving customer engagement and revenue. Businesses are increasingly using conversational AI tools like chatbots and virtual assistants to automate customer interactions, generate leads, personalize campaigns, and support buyers throughout the sales journey. These tools improve efficiency, provide real-time responses, and enhance customer experiences, leading to higher conversion rates. As companies seek to gain a competitive advantage and optimize marketing ROI, the demand for intelligent, conversational solutions continues to grow. This strong alignment between conversational AI capabilities and sales and marketing goals positions this business function as the leading adopter in the evolving AI landscape. “By product type, AI chatbots to hold the largest market share during the forecast period” During the forecast period, AI chatbots are projected to hold the largest market share in the conversational AI market due to their widespread adoption across industries such as retail, healthcare, banking, and customer service. These chatbots provide instant, automated responses to customer queries, reducing operational costs and enhancing user experience. As businesses increasingly prioritize 24/7 customer engagement and scalable support systems, AI chatbots have emerged as a reliable solution. Their integration with messaging apps and websites further boosts accessibility and convenience. Additionally, advancements in natural language processing and machine learning have significantly improved chatbot intelligence, making them more capable of understanding context and delivering human-like conversations. This continued innovation is expected to drive their dominance in the conversational AI landscape. “Asia Pacific to witness rapid conversational AI growth fueled by innovation and emerging technologies, while North America leads in market size” The Asia Pacific region is poised for rapid growth in the conversational AI market, driven by technological innovation, increasing digital transformation, and a rising number of tech-savvy consumers. Countries like China, India, Japan, and South Korea are investing heavily in artificial intelligence, supported by government initiatives, growing startup ecosystems, and the adoption of smart devices. The proliferation of smartphones, social media, and messaging platforms has created fertile ground for conversational AI tools such as chatbots and virtual assistants. Moreover, the region's diverse languages and cultures are encouraging the development of multilingual AI systems, further accelerating adoption. Conversely, North America maintains its lead in market size due to its mature technological infrastructure, early adoption of AI, and the presence of major players like Google, Microsoft, IBM, and AWS. The region benefits from strong R&D investment, robust cloud ecosystems, and high demand across sectors such as banking, healthcare, and e-commerce. Enterprises in North America are focused on enhancing customer experience, automating services, and improving operational efficiency through conversational AI. While North America dominates in terms of revenue and innovation hubs, Asia Pacific’s growth trajectory signals a potential shift in global dynamics as emerging economies harness AI to bridge digital divides and gain a competitive edge. Breakdown of primaries In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the conversational AI market.  By Company: Tier I – 34%, Tier II – 43%, and Tier III – 23%  By Designation: C Level – 28%, Director Level – 50%, and others – 22%  By Region: North America – 30%, Europe – 35%, Asia Pacific – 20%, Middle East & Africa – 10%, and Latin America – 5% The report includes the study of key players offering conversational AI solutions and services. It profiles major vendors in the conversational AI market. The major players in the conversational AI market include Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Oracle (US), SAP (Germany), Verint (US), Twilio (US), Sprinklr (US), LivePerson (US), [24]7.ai (US), GupShup (US), Yellow.ai (US), Anthropic (US), Kore.AI (US), Uniphore (US), eGain (US), SoundHound AI (US), Gridspace (US), Avaamo (US), Conversica (US), Inbenta (US), Creative Virtual (UK), Kasisto (US), MindMeld (US), Haptik (India), Teneo.ai (Sweden), Cognigy (Germany), Rasa (US), Sarthi.ai (India), Senseforth.ai (India), Exceed.ai (US), Clinc (US), Laiye (China), Rulai (US), Quiq (US), Pypestream (US), Boost.ai (Norway), Verloop.io (India), OneReach.ai (US), Omilia (Cyprus), and Aisera (US). Research coverage This research report covers the conversational AI market, which has been segmented based on offering, business function, integration type, product type, and end user. The offering segment consists of software and services. The software by deployment mode segment is categorized into on-premises and cloud. The services segment is further divided into managed services and professional services. The professional services segment includes consulting & advisory, integration & deployment, support & maintenance, and training & education. The product type segment covers AI chatbots, voice bots, virtual assistants, and generative AI agents. Based on business functions, the conversational AI market is categorized into sales & marketing, finance & accounting, HR, ITSM, and operations & supply chain. The integration type segment is categorized into internal enterprise systems (CRM and knowledge base systems) and external communication channels (mobile apps, IVR systems, messaging services/platforms, and websites). The end users include individual users and enterprises. Enterprises include BFSI, retail & e-commerce, healthcare & life sciences, technology & software, telecommunications, media & entertainment, travel & hospitality, government & defense, energy & utilities. automotive, transportation & logistics, and other enterprise-level end users (education, construction & real estate, and manufacturing). The regional analysis of the conversational AI market covers North America, Europe, Asia Pacific, the Middle East & Africa (MEA), and Latin America. The report also contains a detailed analysis of investment & funding scenarios, case studies, regulatory landscape, ecosystem analysis, supply chain analysis, pricing analysis, and technology analysis. Key Benefits of Buying the Report The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall conversational AI market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the market's pulse and provides information on key market drivers, restraints, challenges, and opportunities. The report provides insights on the following pointers: • Analysis of key drivers (increasing integration of AI chatbots in messaging services, omnichannel deployment and reduced chatbot development cost, growing language coverage and accessibility, rising demand to implement AI-powered digital experience across government sector), restraints (data privacy and compliance concerns, infrastructure and latency Constraints), opportunities (integration of computer vision with voice recognition technology to facilitate in-depth and personalized interactions, vertical-specific conversational AI solutions, agentic AI and workflow automation), and challenges (apprehensiveness about disclosing personal or sensitive information, lack of precision in resolving queries). • Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and product & service launches in the conversational AI market. • Market Development: Comprehensive information about lucrative markets – the report analyzes the conversational AI market across varied regions. • Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the conversational AI market. • Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players like Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Oracle (US), SAP (Germany), Verint (US), Twilio (US), Sprinklr (US), LivePerson (US), [24]7.ai (US), GupShup (US), Yellow.ai (US), Anthropic (US), Kore.AI (US), Uniphore (US), eGain (US), SoundHound AI (US), Gridspace (US), Avaamo (US), Conversica (US), Inbenta (US), Creative Virtual (UK), Kasisto (US), MindMeld (US), Haptik (India), Teneo.ai (Sweden), Cognigy (Germany), Rasa (US), Sarthi.ai (India), Senseforth.ai (India), Exceed.ai (US), Clinc (US), Laiye (China), Rulai (US), Quiq (US), Pypestream (US), Boost.ai (Norway), Verloop.io (India), OneReach.ai (US), Omilia (Cyprus), and Aisera (US) in the conversational AI market. The report also helps stakeholders understand the pulse of the conversational AI market and provides them with information on key market drivers, restraints, challenges, and opportunities.
目錄 Table of Contents
1 INTRODUCTION 38 1.1 STUDY OBJECTIVES 38 1.2 MARKET DEFINITION 38 1.2.1 INCLUSIONS AND EXCLUSIONS 39 1.3 MARKET SCOPE 40 1.3.1 MARKET SEGMENTATION & REGIONS COVERED 40 1.3.2 YEARS CONSIDERED 41 1.4 CURRENCY CONSIDERED 41 1.5 STAKEHOLDERS 41 1.6 SUMMARY OF CHANGES 42 2 RESEARCH METHODOLOGY 43 2.1 RESEARCH DATA 43 2.1.1 SECONDARY DATA 44 2.1.2 PRIMARY DATA 44 2.1.2.1 Breakup of primary profiles 45 2.1.2.2 Key insights from industry experts 45 2.2 MARKET BREAKUP AND DATA TRIANGULATION 46 2.3 MARKET SIZE ESTIMATION 47 2.3.1 TOP-DOWN APPROACH 47 2.3.2 BOTTOM-UP APPROACH 48 2.4 MARKET FORECAST 51 2.5 RESEARCH ASSUMPTIONS 52 2.6 LIMITATIONS 54 3 EXECUTIVE SUMMARY 55 4 PREMIUM INSIGHTS 62 4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN CONVERSATIONAL AI MARKET 62 4.2 CONVERSATIONAL AI MARKET: TOP THREE BUSINESS FUNCTIONS 63 4.3 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE AND BUSINESS FUNCTION 63 4.4 CONVERSATIONAL AI MARKET, BY REGION 64 5 MARKET OVERVIEW AND INDUSTRY TRENDS 65 5.1 INTRODUCTION 65 5.2 MARKET DYNAMICS 65 5.2.1 DRIVERS 66 5.2.1.1 Increasing integration of AI chatbots in messaging services 66 5.2.1.2 Omnichannel deployment and reduced chatbot development cost 66 5.2.1.3 Growing language coverage and accessibility 66 5.2.1.4 Rising demand to implement AI-powered digital experience across government sector 67 5.2.2 RESTRAINTS 67 5.2.2.1 Infrastructure and latency constraints 67 5.2.2.2 Data privacy and compliance concerns 68 5.2.3 OPPORTUNITIES 68 5.2.3.1 Integration of computer vision with voice recognition technology to facilitate in-depth and personalized interactions 68 5.2.3.2 Vertical-specific conversational AI solutions 68 5.2.3.3 Agentic AI and workflow automation 69 5.2.4 CHALLENGES 69 5.2.4.1 Apprehensiveness about disclosing personal or sensitive information 69 5.2.4.2 Lack of precision in resolving queries 69 5.3 IMPACT OF 2025 US TARIFF – CONVERSATIONAL AI MARKET 70 5.3.1 INTRODUCTION 70 5.3.2 KEY TARIFF RATES 71 5.3.3 PRICE IMPACT ANALYSIS 71 5.3.3.1 Strategic Shifts and Emerging Trends 71 5.3.4 IMPACT ON COUNTRY/REGION 72 5.3.4.1 US 72 5.3.4.2 Strategic Shifts and Key Observations 72 5.3.4.3 Europe 73 5.3.4.4 Strategic Shifts and Key Observations 73 5.3.4.5 China 74 5.3.4.6 Strategic Shifts and Key Observations 74 5.3.5 IMPACT ON END-USE INDUSTRIES 75 5.3.5.1 Retail and E-commerce 75 5.3.5.2 Healthcare & life sciences 75 5.3.5.3 Telecommunications 75 5.3.5.4 Healthcare 76 5.3.5.5 BFSI 76 5.4 EVOLUTION OF CONVERSATIONAL AI MARKET 76 5.5 CONVERSATIONAL AI MARKET ARCHITECTURE 78 5.6 SUPPLY CHAIN ANALYSIS 79 5.7 ECOSYSTEM ANALYSIS 81 5.7.1 AI CHATBOTS 82 5.7.2 VOICE BOTS 83 5.7.3 VIRTUAL AGENT 83 5.7.4 GENERATIVE AI AGENTS 83 5.8 INVESTMENT LANDSCAPE AND FUNDING SCENARIO 83   5.9 CASE STUDY ANALYSIS 84 5.9.1 HUMANA REDUCED COSTLY PRE-SERVICE CALLS AND IMPROVED CUSTOMER EXPERIENCE WITH IBM WATSONX 84 5.9.2 CITY OF JOHNS CREEK AUTOMATED 24/7 CONTACT CENTER AND REDUCED AFTER-HOURS VOICEMAILS WITH AMAZON LEX 85 5.9.3 JIO PARTNERED WITH HAPTIK TO DEVELOP WHATSAPP CHATBOT TO DELIVER SWIFT RESPONSES TO CUSTOMER QUERIES AND ENHANCE CUSTOMER EXPERIENCE 86 5.9.4 CHIME FINANCIAL USED TWILIO PROGRAMMABLE MESSAGING AND TWILIO STUDIO TO DELIVER PERSONALIZED SUPPORT EXPERIENCE 86 5.9.5 LEADING US SATELLITE TV PROVIDER RESOLVED 60% OF CUSTOMER QUERIES BY DEPLOYING [24]7 ENGAGEMENT CLOUD PLATFORM 87 5.10 TECHNOLOGY ANALYSIS 87 5.10.1 KEY TECHNOLOGIES 87 5.10.1.1 AI/ML 87 5.10.1.2 NLP & deep learning 88 5.10.1.3 Speech recognition 88 5.10.2 COMPLEMENTARY TECHNOLOGIES 88 5.10.2.1 Data analytics 88 5.10.2.2 Cloud computing 88 5.10.3 ADJACENT TECHNOLOGIES 89 5.10.3.1 AR/VR 89 5.10.3.2 IoT 89 5.10.3.3 Blockchain 89 5.10.3.4 Edge computing 89 5.10.3.5 Voice biometrics 90 5.11 REGULATORY LANDSCAPE 90 5.11.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 90 5.11.2 REGULATORY FRAMEWORK 93 5.11.2.1 North America 93 5.11.2.1.1 General Data Protection Regulation (GDPR) 93 5.11.2.1.2 California Consumer Privacy Act (CCPA) 93 5.11.2.1.3 Health Insurance Portability and Accountability Act (HIPAA) 94 5.11.2.2 Europe 94 5.11.2.2.1 General Data Protection Regulation (GDPR) 94 5.11.2.2.2 Audiovisual Media Services Directive (AVMSD) 94 5.11.2.2.3 ePrivacy directive 94 5.11.2.3 Asia Pacific 94 5.11.2.3.1 Act on Protection of Personal Information (APPI) 94 5.11.2.3.2 Telecommunications business law 94 5.11.2.4 Middle East & Africa 94 5.11.2.4.1 Consumer protection regulations 94   5.11.2.5 Latin America 95 5.11.2.5.1 Telecommunications laws 95 5.12 PATENT ANALYSIS 95 5.12.1 METHODOLOGY 95 5.12.2 PATENTS FILED, BY DOCUMENT TYPE 95 5.12.3 INNOVATION AND PATENT APPLICATIONS 96 5.13 PRICING ANALYSIS 99 5.13.1 AVERAGE SELLING PRICE OF OFFERING, BY PRODUCT TYPE, 2025 99 5.13.2 AVERAGE SELLING PRICE, BY BUSINESS FUNCTION, 2025 100 5.14 KEY CONFERENCES AND EVENTS (2025–2026) 101 5.15 PORTER’S FIVE FORCES ANALYSIS 102 5.15.1 THREAT OF NEW ENTRANTS 103 5.15.2 THREAT OF SUBSTITUTES 103 5.15.3 BARGAINING POWER OF SUPPLIERS 104 5.15.4 BARGAINING POWER OF BUYERS 104 5.15.5 INTENSITY OF COMPETITIVE RIVALRY 104 5.16 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES 104 5.16.1 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES 104 5.17 KEY STAKEHOLDERS & BUYING CRITERIA 105 5.17.1 KEY STAKEHOLDERS IN BUYING PROCESS 105 5.17.2 BUYING CRITERIA 106 5.18 CONVERSATIONAL AI BUSINESS MODELS 107 5.18.1 SUBSCRIPTION-BASED MODEL 107 5.18.2 PAY-PER-USE MODEL 107 5.18.3 LICENSING AND PERPETUAL SOFTWARE MODEL 107 5.18.4 CUSTOM DEVELOPMENT AND CONSULTATION MODEL 107 5.18.5 TRANSACTIONAL MODEL 107 5.18.6 PARTNERSHIP AND REVENUE SHARING MODEL 107 5.19 CONVERSATIONAL AI MARKET: BEST PRACTICES 107 5.19.1 DESIGN AND USER EXPERIENCE 108 5.19.2 TRAINING AND OPTIMIZATION 108 5.19.3 SECURITY AND COMPLIANCE 108 5.19.4 INTEGRATION AND SCALABILITY 108 6 CONVERSATIONAL AI MARKET, BY OFFERING 109 6.1 INTRODUCTION 110 6.1.1 OFFERING: CONVERSATIONAL AI MARKET DRIVERS 110 6.2 SOFTWARE 111 6.2.1 BY DEPLOYMENT MODE 111 6.2.1.1 Cloud 113 6.2.1.1.1 Need for scalability, flexibility, and cost-effectiveness to fuel demand for cloud deployment of conversational AI 113 6.2.1.2 On-premises 114 6.2.1.2.1 On-premises deployment to help enterprises seek maximum control, security, and compliance over conversational AI deployments 114 6.3 SERVICES 115 6.3.1 PROFESSIONAL SERVICES 116 6.3.1.1 Consulting & advisory 118 6.3.1.1.1 Increasing demand for personalized customer experience and efficient business operations to spur market growth 118 6.3.1.2 Integration & deployment 119 6.3.1.2.1 Integration and deployment services to facilitate seamless incorporation and efficient utilization of AI-powered chatbots and virtual assistants 119 6.3.1.3 Support & maintenance 120 6.3.1.3.1 Support & maintenance services to ensure smooth functioning and optimization of AI-powered chatbots and virtual assistants 120 6.3.1.4 Training & education 121 6.3.1.4.1 Training and education services to impart expertise in developing, implementing, and managing conversational interfaces 121 6.3.2 MANAGED SERVICES 122 7 CONVERSATIONAL AI MARKET, BY PRODUCT TYPE 123 7.1 INTRODUCTION 124 7.1.1 PRODUCT TYPE: CONVERSATIONAL AI MARKET DRIVERS 124 7.2 AI CHATBOTS 125 7.2.1 AI CHATBOTS TO ENHANCE CUSTOMER ENGAGEMENT AND DRIVE SALES 125 7.3 VOICE BOTS 126 7.3.1 VOICE BOTS TO IMPROVE SELF-SERVE RATES, HANDLE COMPLEX SCENARIOS FASTER, AND REDUCE NEED FOR HUMAN AGENTS 126 7.4 VIRTUAL ASSISTANTS 127 7.4.1 GROWING ROLE OF VIRTUAL ASSISTANTS IN ENHANCING PRODUCTIVITY AND USER EXPERIENCE 127 7.5 GENERATIVE AI AGENTS 128 7.5.1 TRANSFORMING CONVERSATIONS WITH GENERATIVE AI AGENTS IN CONVERSATIONAL AI MARKET 128 8 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION 130 8.1 INTRODUCTION 131 8.1.1 BUSINESS FUNCTION: CONVERSATIONAL AI MARKET DRIVERS 131 8.2 SALES & MARKETING 132 8.2.1 CONTACT CENTER AUTOMATION 133 8.2.1.1 Businesses integrating AI-powered chatbots and voice assistants into their operations revolutionizing customer interactions 133   8.2.2 BRANDING & ADVERTISEMENT 134 8.2.2.1 Enhancing sales and marketing through conversational AI in branding and advertisement 134 8.2.3 CAMPAIGN MANAGEMENT 134 8.2.3.1 Revolutionizing sales and marketing campaigns with conversational AI for personalized engagement and precision targeting 134 8.2.4 CUSTOMER ENGAGEMENT & RETENTION 134 8.2.4.1 Elevating customer engagement and retention through conversational AI-powered real-time interactions and automation 134 8.2.5 OTHERS 135 8.3 OPERATIONS & SUPPLY CHAIN 135 8.3.1 WORKFLOW OPTIMIZATION 136 8.3.1.1 Streamlining operations and supply chains through conversational AI-powered workflow optimization 136 8.3.2 SCHEDULING & ROUTING 136 8.3.2.1 Optimizing logistics and deliveries with conversational AI for intelligent scheduling and routing 136 8.3.3 INVENTORY MANAGEMENT 137 8.3.3.1 Enhancing inventory control and efficiency with conversational AI-driven management systems 137 8.3.4 VENDOR MANAGEMENT 137 8.3.4.1 Transforming vendor relationships and efficiency through conversational AI-powered management 137 8.3.5 TASK & PROJECT MANAGEMENT ASSISTANCE 137 8.3.5.1 Optimizing supply chain efficiency with conversational AI-driven project management 137 8.3.6 OTHERS 138 8.4 FINANCE & ACCOUNTING 138 8.4.1 VIRTUAL FINANCIAL ADVISORS 139 8.4.1.1 Revolutionizing financial services with AI-powered virtual advisory and personalized assistance 139 8.4.2 EXPENSE TRACKING & REPORTING 139 8.4.2.1 Automating and streamlining expense management with conversational AI for enhanced efficiency 139 8.4.3 DATA PRIVACY & COMPLIANCE MANAGEMENT 140 8.4.3.1 Strengthening data protection and ensuring regulatory compliance through conversational AI solutions 140 8.4.4 AUTOMATED INVOICE PROCESSING 140 8.4.4.1 Streamlining invoice workflows and enhancing accuracy with conversational AI-powered automation 140 8.4.5 OTHERS 140 8.5 HUMAN RESOURCES (HR) 140 8.5.1 EMPLOYEE ENGAGEMENT & ONBOARDING 141 8.5.1.1 Boosting employee engagement and streamlining onboarding with conversational AI solutions 141   8.5.2 PERFORMANCE MANAGEMENT 142 8.5.2.1 Enhancing HR operations and driving employee development through conversational AI in performance management 142 8.5.3 DOCUMENT MANAGEMENT 142 8.5.3.1 Optimizing HR document workflows and accessibility with conversational AI-powered management 142 8.5.4 RECRUITMENT ASSISTANTS & SCREENING 142 8.5.4.1 Revolutionizing HR recruitment with conversational AI for streamlined screening and enhanced candidate experience 142 8.5.5 OTHERS 143 8.6 ITSM 143 8.6.1 INCIDENT MANAGEMENT 144 8.6.1.1 Automating and enhancing incident resolution with conversational AI for improved user experience 144 8.6.2 COST OPTIMIZATION 144 8.6.2.1 Reducing operational costs and boosting productivity with conversational AI-powered automation 144 8.6.3 QUERY HANDLING 145 8.6.3.1 Improving user support and information access through intelligent conversational AI query handling 145 8.6.4 KNOWLEDGE MANAGEMENT 145 8.6.4.1 Streamlining information access and enhancing support efficiency with conversational AI-driven knowledge management 145 8.6.5 OTHERS 145 9 CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE 146 9.1 INTRODUCTION 147 9.1.1 INTEGRATION TYPE: CONVERSATIONAL AI MARKET DRIVERS 147 9.2 INTERNAL ENTERPRISE SYSTEMS 148 9.2.1 CRM 149 9.2.1.1 Unlocking smarter customer engagement through conversational AI and CRM integration 149 9.2.2 KNOWLEDGE BASE SYSTEMS 150 9.2.2.1 Empowering enterprise intelligence with conversational AI and knowledge-based system integration 150 9.3 EXTERNAL COMMUNICATION CHANNELS 150 9.3.1 MOBILE APPS 151 9.3.1.1 Enhancing user engagement with conversational AI integration in mobile apps 151 9.3.2 IVR SYSTEMS 152 9.3.2.1 Revolutionizing customer support with AI-enhanced interactive voice response (IVR) systems 152 9.3.3 MESSAGING SERVICES/PLATFORMS 152 9.3.3.1 Optimizing customer communication with conversational AI integration in messaging platforms 152   9.3.4 WEBSITES 153 9.3.4.1 Enhancing customer experience with AI-driven chatbot integration on websites 153 10 CONVERSATIONAL AI MARKET, BY END USER 154 10.1 INTRODUCTION 155 10.1.1 END USERS: CONVERSATIONAL AI MARKET DRIVERS 155 10.2 INDIVIDUAL USERS 156 10.3 ENTERPRISES 157 10.3.1 BFSI 159 10.3.1.1 Automated customer support 160 10.3.1.1.1 Automated customer service enhances efficiency and accessibility 160 10.3.1.2 Conversational banking 161 10.3.1.2.1 Conversational banking transforms customer interactions and streamlines operations 161 10.3.1.3 Portfolio management 161 10.3.1.3.1 Strategic portfolio management leveraging AI and data 161 10.3.1.4 Investment advisory bots 161 10.3.1.4.1 AI-driven investment advisory for personalized financial guidance 161 10.3.1.5 Others 162 10.3.2 RETAIL & E-COMMERCE 162 10.3.2.1 Voice commerce 163 10.3.2.1.1 Revolutionizing e-commerce with conversational voice technology 163 10.3.2.2 Personalized recommendations 163 10.3.2.2.1 Enhancing retail experiences through AI-powered personalized recommendations 163 10.3.2.3 In-store assistance 164 10.3.2.3.1 Transforming in-store operations with intelligent assistance 164 10.3.2.4 Automated surveys 164 10.3.2.4.1 Revolutionizing feedback collection with AI-powered automated surveys 164 10.3.2.5 Automated order tracking and updates 164 10.3.2.5.1 Streamlining order management through AI-driven tracking and updates 164 10.3.2.6 Others 164 10.3.3 HEALTHCARE & LIFE SCIENCES 165 10.3.3.1 Automated appointment booking 166 10.3.3.1.1 Automating appointment booking for enhanced patient experience 166 10.3.3.2 Patient engagement and follow-up 166 10.3.3.2.1 Improving patient engagement and follow-up with conversational AI 166 10.3.3.3 Self-health management 166 10.3.3.3.1 Empowering self-management in healthcare through AI interactions 166 10.3.3.4 Symptom assessment and triage management 167 10.3.3.4.1 AI-driven symptom assessment and triage for efficient healthcare management 167 10.3.3.5 Others 167 10.3.4 TECHNOLOGY & SOFTWARE 167 10.3.4.1 IT helpdesk support and troubleshooting 168 10.3.4.1.1 Enhancing IT operations with AI-powered helpdesk support 168 10.3.4.2 Software and application support 169 10.3.4.2.1 Transforming software support with intelligent conversational assistance 169 10.3.4.3 Project management and task tracking 169 10.3.4.3.1 Revolutionizing project management and task tracking with AI 169 10.3.4.4 Virtual IT procurement assistants 169 10.3.4.4.1 Streamlining IT procurement with intelligent virtual assistants 169 10.3.4.5 Others 170 10.3.5 TELECOMMUNICATIONS 170 10.3.5.1 Customer support 171 10.3.5.1.1 Transforming telecom customer support with AI-powered virtual agents 171 10.3.5.2 Sales & upselling assistants 171 10.3.5.2.1 Leveraging AI as sales and upselling assistants in telecommunications 171 10.3.5.3 Technical support automation 172 10.3.5.3.1 Streamlining telecom technical support through AI automation 172 10.3.5.4 Customer onboarding & KYC 172 10.3.5.4.1 Simplifying telecom customer onboarding and KYC with conversational AI 172 10.3.5.5 Others 172 10.3.6 MEDIA & ENTERTAINMENT 173 10.3.6.1 Content personalization 174 10.3.6.1.1 Enhancing media experiences through AI-driven content personalization 174 10.3.6.2 Immersive conversational gaming 174 10.3.6.2.1 Creating engaging interactive experiences with immersive conversational gaming 174 10.3.6.3 Advertising & promotions 174 10.3.6.3.1 Reshaping media advertising with AI-powered personalized campaigns 174   10.3.6.4 Content localization and translation 175 10.3.6.4.1 Streamlining global media reach with AI-powered content localization and translation 175 10.3.6.5 Others 175 10.3.7 TRAVEL & HOSPITALITY 175 10.3.7.1 Virtual travel assistance 176 10.3.7.1.1 Elevating travel experiences with AI-powered virtual assistance 176 10.3.7.2 Personalized travel planning 177 10.3.7.2.1 Revolutionizing trip planning with AI-driven personalized recommendations 177 10.3.7.3 Conversational check-ins 177 10.3.7.3.1 Enhancing team collaboration with conversational check-ins 177 10.3.7.4 Others 177 10.3.8 GOVERNMENT & DEFENSE 177 10.3.8.1 E-governance services 178 10.3.8.1.1 Enhancing public services through AI-powered e-governance 178 10.3.8.2 Public safety information dissemination 179 10.3.8.2.1 Improving public safety with conversational AI-driven information dissemination 179 10.3.8.3 Virtual training assistants 179 10.3.8.3.1 Revolutionizing training with conversational AI-powered virtual assistants 179 10.3.8.4 Others 179 10.3.9 ENERGY & UTILITIES 180 10.3.9.1 Customer service & engagement 181 10.3.9.1.1 Redefining energy customer engagement with conversational AI 181 10.3.9.2 Operations & infrastructure support 181 10.3.9.2.1 Leveraging conversational AI for enhanced energy operations and infrastructure support 181 10.3.9.3 Automated billing and payment assistance 181 10.3.9.3.1 Automating energy billing and payment assistance with conversational AI 181 10.3.9.4 Regulatory, safety & compliance 182 10.3.9.4.1 Ensuring regulatory compliance and safety in energy with conversational AI 182 10.3.9.5 Others 182 10.3.10 AUTOMOTIVE 182 10.3.10.1 Pre-sales & showroom assistance 183 10.3.10.1.1 Enhancing automotive pre-sales and showroom experiences with conversational AI 183   10.3.10.2 In-vehicle assistance 184 10.3.10.2.1 Elevating driving experience with in-vehicle conversational AI assistance 184 10.3.10.3 Post-sales support 184 10.3.10.3.1 Providing comprehensive post-sales automotive support via conversational AI 184 10.3.10.4 Ai-powered navigation and route optimization 184 10.3.10.4.1 Optimizing driving with AI-powered conversational navigation and route planning 184 10.3.10.5 Others 185 10.3.11 TRANSPORTATION & LOGISTICS 185 10.3.11.1 Port & terminal operations support 186 10.3.11.1.1 Enhancing port and terminal efficiency with AI-powered operations support 186 10.3.11.2 Driver support & onboarding bots 186 10.3.11.2.1 Revolutionizing driver management with AI-driven support and onboarding bots 186 10.3.11.3 Warehouse operations assistants 187 10.3.11.3.1 Optimizing warehouse operations with intelligent AI assistants 187 10.3.11.4 Fleet health & maintenance bots 187 10.3.11.4.1 Proactive fleet management with AI-powered health and maintenance bots 187 10.3.11.5 Others 187 10.3.12 OTHER ENTERPRISES 188 11 CONVERSATIONAL AI MARKET, BY REGION 189 11.1 INTRODUCTION 190 11.2 NORTH AMERICA 192 11.2.1 NORTH AMERICA: CONVERSATIONAL AI MARKET DRIVERS 192 11.2.2 NORTH AMERICA: MACROECONOMIC OUTLOOK 192 11.2.3 US 200 11.2.3.1 Rising need for call centers that provide better customer support services to drive demand for conversational AI solutions 200 11.2.4 CANADA 200 11.2.4.1 Need to elevate client satisfaction, optimize productivity, and stimulate innovation to fuel demand for conversational AI solutions 200 11.3 EUROPE 201 11.3.1 EUROPE: CONVERSATIONAL AI MARKET DRIVERS 202 11.3.2 EUROPE: MACROECONOMIC OUTLOOK 202 11.3.3 UK 209 11.3.3.1 Increasing adoption of AI-powered customer support services and rise in deployment of omnichannel methods to drive market 209   11.3.4 GERMANY 210 11.3.4.1 Conversational AI to enhance customer service, automate processes, and elevate user experience 210 11.3.5 FRANCE 211 11.3.5.1 Focus on developing advanced conversational AI solutions to spur market growth 211 11.3.6 ITALY 211 11.3.6.1 Emphasis on technological advancements, cost-efficiency, and evolving customer expectations 211 11.3.7 SPAIN 212 11.3.7.1 Strong technological ecosystem and focus on research and development in AI to fuel demand for conversational AI solutions 212 11.3.8 REST OF EUROPE 213 11.4 ASIA PACIFIC 214 11.4.1 ASIA PACIFIC: CONVERSATIONAL AI MARKET DRIVERS 214 11.4.2 ASIA PACIFIC: MACROECONOMIC OUTLOOK 214 11.4.3 CHINA 222 11.4.3.1 Integration of conversational AI solutions into operational frameworks to drive market 222 11.4.4 INDIA 223 11.4.4.1 Increasing internet penetration, expanding smartphone usage, and government’s ‘Digital India’ initiative to propel market 223 11.4.5 JAPAN 224 11.4.5.1 Aging population, labor shortage, and government’s initiatives to promote AI adoption to accelerate market growth 224 11.4.6 SOUTH KOREA 224 11.4.6.1 Technological innovation, high internet penetration rates, and government initiatives to propel market 224 11.4.7 ASEAN 225 11.4.7.1 Government initiatives to promote digital transformation to foster market growth 225 11.4.8 AUSTRALIA & NEW ZEALAND 226 11.4.8.1 Increasing digitalization, adoption of AI technologies across industries, and demand for personalized customer experience to spur market growth 226 11.4.9 REST OF ASIA PACIFIC 227 11.5 MIDDLE EAST & AFRICA 228 11.5.1 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET DRIVERS 228 11.5.2 MIDDLE EAST & AFRICA: MACROECONOMIC OUTLOOK 229 11.5.3 UAE 235 11.5.3.1 ‘UAE Vision 2021,’ Dubai’s Smart City initiatives, and favorable investment climate to spur market growth 235 11.5.4 KSA 236 11.5.4.1 Increasing adoption of advanced technologies, robust telecommunications infrastructure, and rising internet penetration rates to drive market 236 11.5.5 QATAR 237 11.5.5.1 ‘Qatar Vision 2030’ and other government initiatives, and thriving tourism and hospitality sector to accelerate market growth 237 11.5.6 EGYPT 238 11.5.6.1 Growing demand for personalized customer experience and streamlined business processes to propel market 238 11.5.7 SOUTH AFRICA 239 11.5.7.1 Increasing adoption of advanced technologies, robust telecommunications infrastructure, and rising internet penetration rates to drive market 239 11.5.8 REST OF MIDDLE EAST & AFRICA 240 11.6 LATIN AMERICA 241 11.6.1 LATIN AMERICA: CONVERSATIONAL AI MARKET DRIVERS 241 11.6.2 LATIN AMERICA: MACROECONOMIC OUTLOOK 241 11.6.3 BRAZIL 248 11.6.3.1 Increasing digitalization, rising internet and smartphone penetration, and emergence of multilingual chatbots to boost market growth 248 11.6.4 MEXICO 248 11.6.4.1 Rapidly evolving digital landscape and increasing adoption of AI-driven technologies to boost demand for conversational AI solutions 248 11.6.5 ARGENTINA 249 11.6.5.1 Rising demand for personalized customer experience to drive conversational AI market 249 11.6.6 REST OF LATIN AMERICA 250 12 COMPETITIVE LANDSCAPE 251 12.1 OVERVIEW 251 12.2 KEY PLAYER STRATEGIES/RIGHT TO WIN, 2022–2025 251 12.3 REVENUE ANALYSIS, 2020–2024 254 12.4 MARKET SHARE ANALYSIS, 2024 255 12.4.1 MARKET RANKING ANALYSIS 256 12.5 PRODUCT COMPARATIVE ANALYSIS 257 12.5.1 PRODUCT COMPARATIVE ANALYSIS, BY PROMINENT/ LEADING VENDOR 257 12.5.1.1 Kore.ai (Kore.ai Platform) 258 12.5.1.2 Microsoft (Azure Bot Services + Copilot) 258 12.5.1.3 Google (Dialogflow) 258 12.5.1.4 IBM (Watsonx Assistant) 258 12.5.1.5 AWS (AWS Lex) 258 12.6 COMPANY VALUATION AND FINANCIAL METRICS 259 12.7 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2024 260 12.7.1 STARS 260 12.7.2 EMERGING LEADERS 260 12.7.3 PERVASIVE PLAYERS 260 12.7.4 PARTICIPANTS 260 12.7.5 COMPANY FOOTPRINT: KEY PLAYERS, 2024 262 12.7.5.1 Company footprint 262 12.7.5.2 Regional footprint 263 12.7.5.3 Product type footprint 264 12.7.5.4 Business function footprint 265 12.7.5.5 End user footprint 266 12.8 COMPANY EVALUATION MATRIX: STARTUPS/SMES, 2024 267 12.8.1 PROGRESSIVE COMPANIES 267 12.8.2 RESPONSIVE COMPANIES 267 12.8.3 DYNAMIC COMPANIES 267 12.8.4 STARTING BLOCKS 267 12.8.5 COMPETITIVE BENCHMARKING: STARTUPS/SMES, 2024 269 12.8.5.1 Detailed list of key startups/SMEs 269 12.8.5.2 Competitive benchmarking of key startups/SMEs 271 12.9 COMPETITIVE SCENARIO 272 12.9.1 PRODUCT LAUNCHES AND ENHANCEMENTS 272 12.9.2 DEALS 277 13 COMPANY PROFILES 289 13.1 INTRODUCTION 289 13.2 KEY PLAYERS 289 13.2.1 MICROSOFT 289 13.2.1.1 Business overview 289 13.2.1.2 Products/Solutions/Services offered 291 13.2.1.3 Recent developments 292 13.2.1.3.1 Product launches & enhancements 292 13.2.1.3.2 Deals 292 13.2.1.4 MnM view 293 13.2.1.4.1 Key strengths 293 13.2.1.4.2 Strategic choices made 294 13.2.1.4.3 Weaknesses and competitive threats 294 13.2.1.5 MnM view 294 13.2.1.5.1 Key strengths 294 13.2.1.5.2 Strategic choices made 294 13.2.1.5.3 Weaknesses and competitive threats 295 13.2.2 IBM 296 13.2.2.1 Business overview 296 13.2.2.2 Products/Solutions/Services offered 298 13.2.2.3 Recent developments 298 13.2.2.3.1 Product launches & enhancements 298 13.2.2.3.2 Deals 299   13.2.2.4 MnM view 300 13.2.2.4.1 Key strengths 300 13.2.2.4.2 Strategic choices made 300 13.2.2.4.3 Weaknesses and competitive threats 300 13.2.3 GOOGLE 301 13.2.3.1 Business overview 301 13.2.3.2 Products/Solutions/Services offered 302 13.2.3.3 Recent developments 304 13.2.3.3.1 Product launches & enhancements 304 13.2.3.3.2 Deals 305 13.2.3.4 MnM view 306 13.2.3.4.1 Key strengths 306 13.2.3.4.2 Strategic choices made 306 13.2.3.4.3 Weaknesses and competitive threats 306 13.2.4 AWS 307 13.2.4.1 Business overview 307 13.2.4.2 Products/Solutions/Services offered 308 13.2.4.3 Recent developments 308 13.2.4.3.1 Product launches & enhancements 308 13.2.4.3.2 Deals 309 13.2.4.4 MnM view 310 13.2.4.4.1 Key strengths 310 13.2.4.4.2 Strategic choices made 310 13.2.4.4.3 Weaknesses and competitive threats 310 13.2.5 KORE.AI 311 13.2.5.1 Business overview 311 13.2.5.2 Products/Solutions/Services offered 311 13.2.5.3 Recent developments 312 13.2.5.3.1 Product launches & enhancements 312 13.2.5.3.2 Deals 312 13.2.5.4 MnM view 314 13.2.5.4.1 Key strengths 314 13.2.5.4.2 Strategic choices made 314 13.2.5.4.3 Weaknesses and competitive threats 314 13.2.6 ORACLE 315 13.2.6.1 Business overview 315 13.2.6.2 Products/Solutions/Services offered 316 13.2.6.3 Recent developments 317 13.2.6.3.1 Product launches & enhancements 317 13.2.6.3.2 Deals 317   13.2.7 OPENAI 319 13.2.7.1 Business overview 319 13.2.7.2 Products/Solutions/Services offered 320 13.2.7.3 Recent developments 320 13.2.7.3.1 Product launches & enhancements 320 13.2.7.3.2 Deals 321 13.2.7.4 MnM view 322 13.2.7.4.1 Key strengths 322 13.2.7.4.2 Strategic choices made 322 13.2.7.4.3 Weaknesses and competitive threats 322 13.2.8 BAIDU 323 13.2.8.1 Business overview 323 13.2.8.2 Products/Solutions/Services offered 324 13.2.8.3 Recent developments 324 13.2.8.3.1 Product launches & enhancements 324 13.2.9 SAP 325 13.2.9.1 Business overview 325 13.2.9.2 Products/Solutions/Services offered 326 13.2.9.3 Recent developments 327 13.2.9.3.1 Deals 327 13.2.10 LIVEPERSON 329 13.2.10.1 Business overview 329 13.2.10.2 Products/Solutions/Services offered 330 13.2.10.3 Recent developments 331 13.2.10.3.1 Product launches & enhancements 331 13.2.10.3.2 Deals 332 13.2.11 [24]7.AI 334 13.2.11.1 Business overview 334 13.2.11.2 Products/Solutions/Services offered 334 13.2.11.3 Recent developments 335 13.2.11.3.1 Product launches & enhancements 335 13.2.12 EGAIN 336 13.2.12.1 Business overview 336 13.2.12.2 Products/Solutions/Services offered 337 13.2.12.3 Recent developments 339 13.2.12.3.1 Product launches & enhancements 339 13.2.12.3.2 Deals 340 13.2.13 SOUNDHOUND AI 341 13.2.13.1 Business overview 341 13.2.13.2 Products/Solutions/Services offered 342   13.2.13.3 Recent developments 343 13.2.13.3.1 Product launches & enhancements 343 13.2.13.3.2 Deals 344 13.2.14 VERINT 345 13.2.15 ANTHROPIC 346 13.2.16 SPRINKLR 347 13.2.17 GUPSHUP 348 13.2.18 YELLOW.AI 349 13.2.19 TWILIO 349 13.2.20 UNIPHORE 350 13.3 OTHER PLAYERS 351 13.3.1 TENEO.AI 351 13.3.1.1 Business overview 351 13.3.1.2 Products/Solutions/Services offered 352 13.3.1.3 Recent developments 353 13.3.1.3.1 Deals 353 13.3.2 AISERA 354 13.3.3 LAIYE 355 13.3.4 OMILIA 356 13.3.5 INBENTA 357 13.3.6 AVAAMO 358 13.3.7 COGNIGY 359 13.3.8 ONEREACH.AI 360 13.3.9 BOOST.AI 361 13.3.10 HAPTIK 362 13.3.11 CONVERSICA 363 13.3.12 QUIQ 363 13.3.13 RASA 364 13.3.14 PYPESTREAM 365 13.3.15 CREATIVE VIRTUAL 366 13.3.16 SENSEFORTH.AI 366 13.3.17 RULAI 367 13.3.18 VERLOOP.IO 368 13.3.19 KASISTO 369 13.3.20 EXCEED.AI 370 13.3.21 CLINC 370 13.3.22 MINDMELD 371 13.3.23 SAARTHI.AI 371 13.3.24 GRIDSPACE 372   14 ADJACENT AND RELATED MARKETS 373 14.1 INTRODUCTION 373 14.2 SPEECH ANALYTICS MARKET - GLOBAL FORECAST TO 2029 373 14.2.1 MARKET DEFINITION 373 14.2.2 MARKET OVERVIEW 373 14.2.2.1 Speech analytics market, by offering 374 14.2.2.2 Speech analytics market, by deployment type 374 14.2.2.3 Speech analytics market, by business function 375 14.2.2.4 Speech analytics market, by channel 376 14.2.2.5 Speech analytics market, by vertical 377 14.2.2.6 Speech analytics market, by region 378 14.3 CHATBOT MARKET - GLOBAL FORECAST TO 2028 378 14.3.1 MARKET DEFINITION 378 14.3.2 MARKET OVERVIEW 379 14.3.2.1 Chatbot market, by offering 379 14.3.2.2 Chatbot market, by type 380 14.3.2.3 Chatbot market, by channel integration 381 14.3.2.4 Chatbot market, by bot communication 382 14.3.2.5 Chatbot market, by business function 382 14.3.2.6 Chatbot market, by vertical 383 14.3.2.7 Chatbot market, by region 385 15 APPENDIX 386 15.1 DISCUSSION GUIDE 386 15.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 393 15.3 CUSTOMIZATION OPTIONS 395 15.4 RELATED REPORTS 395 15.5 AUTHOR DETAILS 396
圖表清單 List of Tables & Figures
TABLE 1 USD EXCHANGE RATES, 2020–2024 41 TABLE 2 PRIMARY INTERVIEWS 44 TABLE 3 FACTOR ANALYSIS 51 TABLE 4 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2020–2024 (USD MILLION, Y-O-Y) 57 TABLE 5 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2025–2031 (USD MILLION, Y-O-Y) 57 TABLE 6 US-ADJUSTED RECIPROCAL TARIFF RATES 71 TABLE 7 CONVERSATIONAL AI MARKET: ECOSYSTEM 81 TABLE 8 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 90 TABLE 9 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 91 TABLE 10 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 91 TABLE 11 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 92 TABLE 12 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 93 TABLE 13 PATENTS FILED, 2016–2025 95 TABLE 14 LIST OF FEW PATENTS IN CONVERSATIONAL AI MARKET, 2024–2025 97 TABLE 15 AVERAGE SELLING PRICE OF OFFERING, BY PRODUCT TYPE, 2025 99 TABLE 16 AVERAGE SELLING PRICE, BY BUSINESS FUNCTION, 2025 100 TABLE 17 CONVERSATIONAL AI MARKET: DETAILED LIST OF CONFERENCES & EVENTS, 2025–2026 101 TABLE 18 PORTER’S FIVE FORCES’ IMPACT ON CONVERSATIONAL AI MARKET 102 TABLE 19 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS 106 TABLE 20 KEY BUYING CRITERIA FOR TOP THREE VERTICALS 106 TABLE 21 CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 111 TABLE 22 CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 111 TABLE 23 CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 112 TABLE 24 CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2025–2031 (USD MILLION) 112 TABLE 25 CLOUD: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 113 TABLE 26 CLOUD: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 114 TABLE 27 ON-PREMISES: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 114 TABLE 28 ON-PREMISES: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 115 TABLE 29 CONVERSATIONAL AI MARKET, BY SERVICE, 2020–2024 (USD MILLION) 116 TABLE 30 CONVERSATIONAL AI MARKET, BY SERVICE, 2025–2031 (USD MILLION) 116 TABLE 31 CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2020–2024 (USD MILLION) 117 TABLE 32 CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2025–2031 (USD MILLION) 117 TABLE 33 CONSULTING & ADVISORY: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 118 TABLE 34 CONSULTING & ADVISORY: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 118 TABLE 35 INTEGRATION & DEPLOYMENT: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 119 TABLE 36 INTEGRATION & DEPLOYMENT: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 119 TABLE 37 SUPPORT & MAINTENANCE: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 120 TABLE 38 SUPPORT & MAINTENANCE: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 120 TABLE 39 TRAINING & EDUCATION: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 121 TABLE 40 TRAINING & EDUCATION: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 121 TABLE 41 MANAGED CONVERSATIONAL AI SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 122 TABLE 42 MANAGED CONVERSATIONAL AI SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 122 TABLE 43 CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2020–2024 (USD MILLION) 125 TABLE 44 CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2025–2031 (USD MILLION) 125 TABLE 45 AI CHATBOTS: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 126 TABLE 46 AI CHATBOTS: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 126 TABLE 47 VOICE BOTS: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 127 TABLE 48 VOICE BOTS: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 127 TABLE 49 VIRTUAL ASSISTANTS: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 128 TABLE 50 VIRTUAL ASSISTANTS: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 128 TABLE 51 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 129 TABLE 52 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 129 TABLE 53 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2020–2024 (USD MILLION) 132 TABLE 54 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2025–2031 (USD MILLION) 132 TABLE 55 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 133 TABLE 56 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 133 TABLE 57 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 135 TABLE 58 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 136 TABLE 59 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 138 TABLE 60 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 139 TABLE 61 HUMAN RESOURCES (HR): CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 141 TABLE 62 HUMAN RESOURCES (HR): CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 141 TABLE 63 ITSM: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 143 TABLE 64 ITSM: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 144 TABLE 65 CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2020–2024 (USD MILLION) 148 TABLE 66 CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2025–2031 (USD MILLION) 148 TABLE 67 INTERNAL ENTERPRISE SYSTEMS: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 149 TABLE 68 INTERNAL ENTERPRISE SYSTEMS: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 149 TABLE 69 EXTERNAL COMMUNICATION CHANNELS: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 151 TABLE 70 EXTERNAL COMMUNICATION CHANNELS: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 151 TABLE 71 CONVERSATIONAL AI MARKET, BY END USER, 2020–2024 (USD MILLION) 156 TABLE 72 CONVERSATIONAL AI MARKET, BY END USER, 2025–2031 (USD MILLION) 156 TABLE 73 INDIVIDUAL USERS: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 157 TABLE 74 INDIVIDUAL USERS: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 157 TABLE 75 CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2020–2024 (USD MILLION) 158 TABLE 76 CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2025–2031 (USD MILLION) 159 TABLE 77 BFSI: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 160 TABLE 78 BFSI: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 160 TABLE 79 RETAIL & E-COMMERCE: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 162 TABLE 80 RETAIL & E-COMMERCE: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 163 TABLE 81 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 165 TABLE 82 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 165 TABLE 83 TECHNOLOGY & SOFTWARE: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 168 TABLE 84 TECHNOLOGY & SOFTWARE: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 168 TABLE 85 TELECOMMUNICATIONS: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 170 TABLE 86 TELECOMMUNICATIONS: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 171 TABLE 87 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 173 TABLE 88 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 173 TABLE 89 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 176 TABLE 90 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 176 TABLE 91 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 178 TABLE 92 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 178 TABLE 93 ENERGY & UTILITIES: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 180 TABLE 94 ENERGY & UTILITIES: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 180 TABLE 95 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 183 TABLE 96 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 183 TABLE 97 TRANSPORTATION & LOGISTICS: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 185 TABLE 98 TRANSPORTATION & LOGISTICS: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 186 TABLE 99 OTHER ENTERPRISES: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 188 TABLE 100 OTHER ENTERPRISES: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 188 TABLE 101 CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 191 TABLE 102 CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 191 TABLE 103 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 193 TABLE 104 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 194 TABLE 105 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 194 TABLE 106 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2025–2031 (USD MILLION) 194 TABLE 107 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2020–2024 (USD MILLION) 194 TABLE 108 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2025–2031 (USD MILLION) 195 TABLE 109 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2020–2024 (USD MILLION) 195 TABLE 110 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2025–2031 (USD MILLION) 195 TABLE 111 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2020–2024 (USD MILLION) 196 TABLE 112 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2025–2031 (USD MILLION) 196 TABLE 113 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2020–2024 (USD MILLION) 196 TABLE 114 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2025–2031 (USD MILLION) 197 TABLE 115 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2020–2024 (USD MILLION) 197 TABLE 116 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2025–2031 (USD MILLION) 197 TABLE 117 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY END USER, 2020–2024 (USD MILLION) 197 TABLE 118 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY END USER, 2025–2031 (USD MILLION) 198 TABLE 119 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2020–2024 (USD MILLION) 198 TABLE 120 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2025–2031 (USD MILLION) 199 TABLE 121 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2020–2024 (USD MILLION) 199 TABLE 122 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2025–2031 (USD MILLION) 199 TABLE 123 US: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 200 TABLE 124 US: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 200 TABLE 125 CANADA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 201 TABLE 126 CANADA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 201 TABLE 127 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 202 TABLE 128 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 203 TABLE 129 EUROPE: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 203 TABLE 130 EUROPE: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2025–2031 (USD MILLION) 203 TABLE 131 EUROPE: CONVERSATIONAL AI MARKET, BY SERVICE, 2020–2024 (USD MILLION) 203 TABLE 132 EUROPE: CONVERSATIONAL AI MARKET, BY SERVICE, 2025–2031 (USD MILLION) 204 TABLE 133 EUROPE: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2020–2024 (USD MILLION) 204 TABLE 134 EUROPE: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2025–2031 (USD MILLION) 204 TABLE 135 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2020–2024 (USD MILLION) 205 TABLE 136 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2025–2031 (USD MILLION) 205 TABLE 137 EUROPE: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2020–2024 (USD MILLION) 205 TABLE 138 EUROPE: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2025–2031 (USD MILLION) 206 TABLE 139 EUROPE: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2020–2024 (USD MILLION) 206 TABLE 140 EUROPE: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2025–2031 (USD MILLION) 206 TABLE 141 EUROPE: CONVERSATIONAL AI MARKET, BY END USER, 2020–2024 (USD MILLION) 206 TABLE 142 EUROPE: CONVERSATIONAL AI MARKET, BY END USER, 2025–2031 (USD MILLION) 207 TABLE 143 EUROPE: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2020–2024 (USD MILLION) 207 TABLE 144 EUROPE: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2025–2031 (USD MILLION) 208 TABLE 145 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2020–2024 (USD MILLION) 208 TABLE 146 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2025–2031 (USD MILLION) 209 TABLE 147 UK: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 209 TABLE 148 UK: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 210 TABLE 149 GERMANY: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 210 TABLE 150 GERMANY: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 210 TABLE 151 FRANCE: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 211 TABLE 152 FRANCE: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 211 TABLE 153 ITALY: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 212 TABLE 154 ITALY: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 212 TABLE 155 SPAIN: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 212 TABLE 156 SPAIN: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 213 TABLE 157 REST OF EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 213 TABLE 158 REST OF EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 213 TABLE 159 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 216 TABLE 160 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 216 TABLE 161 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 216 TABLE 162 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2025–2031 (USD MILLION) 216 TABLE 163 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY SERVICE, 2020–2024 (USD MILLION) 217 TABLE 164 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY SERVICE, 2025–2031 (USD MILLION) 217 TABLE 165 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2020–2024 (USD MILLION) 217 TABLE 166 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2025–2031 (USD MILLION) 217 TABLE 167 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2020–2024 (USD MILLION) 218 TABLE 168 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2025–2031 (USD MILLION) 218 TABLE 169 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2020–2024 (USD MILLION) 218 TABLE 170 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2025–2031 (USD MILLION) 219 TABLE 171 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2020–2024 (USD MILLION) 219 TABLE 172 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2025–2031 (USD MILLION) 219 TABLE 173 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY END USER, 2020–2024 (USD MILLION) 219 TABLE 174 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY END USER, 2025–2031 (USD MILLION) 220 TABLE 175 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2020–2024 (USD MILLION) 220 TABLE 176 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2025–2031 (USD MILLION) 221 TABLE 177 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY, 2020–2024 (USD MILLION) 221 TABLE 178 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY, 2025–2031 (USD MILLION) 222 TABLE 179 CHINA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 222 TABLE 180 CHINA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 223 TABLE 181 INDIA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 223 TABLE 182 INDIA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 223 TABLE 183 JAPAN: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 224 TABLE 184 JAPAN: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 224 TABLE 185 SOUTH KOREA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 225 TABLE 186 SOUTH KOREA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 225 TABLE 187 ASEAN: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 226 TABLE 188 ASEAN: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 226 TABLE 189 AUSTRALIA & NEW ZEALAND: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 227 TABLE 190 AUSTRALIA & NEW ZEALAND: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 227 TABLE 191 REST OF ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 228 TABLE 192 REST OF ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 228 TABLE 193 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 229 TABLE 194 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 229 TABLE 195 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 230 TABLE 196 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2025–2031 (USD MILLION) 230 TABLE 197 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2020–2024 (USD MILLION) 230 TABLE 198 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2025–2031 (USD MILLION) 230 TABLE 199 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2020–2024 (USD MILLION) 231 TABLE 200 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2025–2031 (USD MILLION) 231 TABLE 201 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2020–2024 (USD MILLION) 231 TABLE 202 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2025–2031 (USD MILLION) 232 TABLE 203 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2020–2024 (USD MILLION) 232 TABLE 204 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2025–2031 (USD MILLION) 232 TABLE 205 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2020–2024 (USD MILLION) 232 TABLE 206 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2025–2031 (USD MILLION) 233 TABLE 207 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY END USER, 2020–2024 (USD MILLION) 233 TABLE 208 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY END USER, 2025–2031 (USD MILLION) 233 TABLE 209 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2020–2024 (USD MILLION) 234 TABLE 210 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2025–2031 (USD MILLION) 234 TABLE 211 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2020–2024 (USD MILLION) 235 TABLE 212 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2025–2031 (USD MILLION) 235 TABLE 213 UAE: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 236 TABLE 214 UAE: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 236 TABLE 215 KSA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 237 TABLE 216 KSA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 237 TABLE 217 QATAR: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 237 TABLE 218 QATAR: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 238 TABLE 219 EGYPT: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 238 TABLE 220 EGYPT: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 238 TABLE 221 SOUTH AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 239 TABLE 222 SOUTH AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 239 TABLE 223 REST OF MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 240 TABLE 224 REST OF MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 240 TABLE 225 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 242 TABLE 226 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 242 TABLE 227 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 242 TABLE 228 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2025–2031 (USD MILLION) 243 TABLE 229 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2020–2024 (USD MILLION) 243 TABLE 230 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2025–2031 (USD MILLION) 243 TABLE 231 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2020–2024 (USD MILLION) 243 TABLE 232 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2025–2031 (USD MILLION) 244 TABLE 233 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2020–2024 (USD MILLION) 244 TABLE 234 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2025–2031 (USD MILLION) 244 TABLE 235 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2020–2024 (USD MILLION) 245 TABLE 236 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2025–2031 (USD MILLION) 245 TABLE 237 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2020–2024 (USD MILLION) 245 TABLE 238 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2025–2031 (USD MILLION) 245 TABLE 239 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY END USER, 2020–2024 (USD MILLION) 246 TABLE 240 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY END USER, 2025–2031 (USD MILLION) 246 TABLE 241 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2020–2024 (USD MILLION) 246 TABLE 242 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2025–2031 (USD MILLION) 247 TABLE 243 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2020–2024 (USD MILLION) 247 TABLE 244 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2025–2031 (USD MILLION) 247 TABLE 245 BRAZIL: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 248 TABLE 246 BRAZIL: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 248 TABLE 247 MEXICO: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 249 TABLE 248 MEXICO: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 249 TABLE 249 ARGENTINA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 249 TABLE 250 ARGENTINA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 250 TABLE 251 REST OF LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 250 TABLE 252 REST OF LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 250 TABLE 253 OVERVIEW OF STRATEGIES ADOPTED BY KEY CONVERSATIONAL AI VENDORS, 2022–2025 251 TABLE 254 CONVERSATIONAL AI MARKET: DEGREE OF COMPETITION 256 TABLE 255 REGIONAL FOOTPRINT (20 COMPANIES), 2024 263 TABLE 256 PRODUCT TYPE FOOTPRINT (20 COMPANIES), 2024 264 TABLE 257 BUSINESS FUNCTION FOOTPRINT (20 COMPANIES), 2024 265 TABLE 258 END USER FOOTPRINT (20 COMPANIES), 2024 266 TABLE 259 CONVERSATIONAL AI MARKET: KEY STARTUPS/SMES, 2024 269 TABLE 260 CONVERSATIONAL AI MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES, 2024 271 TABLE 261 CONVERSATIONAL AI MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS, 2022–2025 272 TABLE 262 CONVERSATIONAL AI MARKET: DEALS, 2022–2025 277 TABLE 263 MICROSOFT: BUSINESS OVERVIEW 290 TABLE 264 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 291 TABLE 265 MICROSOFT: PRODUCT LAUNCHES & ENHANCEMENTS 292 TABLE 266 MICROSOFT: DEALS 292 TABLE 267 IBM: COMPANY OVERVIEW 296 TABLE 268 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED 298 TABLE 269 IBM: PRODUCT LAUNCHES & ENHANCEMENTS 298 TABLE 270 IBM: DEALS 299 TABLE 271 GOOGLE: COMPANY OVERVIEW 301 TABLE 272 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 302 TABLE 273 GOOGLE: PRODUCT LAUNCHES & ENHANCEMENTS 304 TABLE 274 GOOGLE: DEALS 305 TABLE 275 AWS: COMPANY OVERVIEW 307 TABLE 276 AWS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 308 TABLE 277 AWS: PRODUCT LAUNCHES & ENHANCEMENTS 308 TABLE 278 AWS: DEALS 309 TABLE 279 KORE.AI: COMPANY OVERVIEW 311 TABLE 280 KORE.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 311 TABLE 281 KORE.AI: PRODUCT LAUNCHES & ENHANCEMENTS 312 TABLE 282 KORE.AI: DEALS 312 TABLE 283 ORACLE: COMPANY OVERVIEW 315 TABLE 284 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 316 TABLE 285 ORACLE: PRODUCT LAUNCHES & ENHANCEMENTS 317 TABLE 286 ORACLE: DEALS 317 TABLE 287 OPENAI: COMPANY OVERVIEW 319 TABLE 288 OPENAI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 320 TABLE 289 OPENAI: PRODUCT LAUNCHES & ENHANCEMENTS 320 TABLE 290 OPENAI: DEALS 321 TABLE 291 BAIDU: COMPANY OVERVIEW 323 TABLE 292 BAIDU: PRODUCTS/SOLUTIONS/SERVICES OFFERED 324 TABLE 293 BAIDU: PRODUCT LAUNCHES & ENHANCEMENTS 324 TABLE 294 SAP: COMPANY OVERVIEW 325 TABLE 295 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED 326   TABLE 296 SAP: DEALS 327 TABLE 297 LIVEPERSON: COMPANY OVERVIEW 329 TABLE 298 LIVEPERSON: PRODUCTS/SOLUTIONS/SERVICES OFFERED 330 TABLE 299 LIVEPERSON: PRODUCT LAUNCHES & ENHANCEMENTS 331 TABLE 300 LIVEPERSON: DEALS 332 TABLE 301 [24]7.AI: COMPANY OVERVIEW 334 TABLE 302 [24]7.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 334 TABLE 303 [24]7.AI: PRODUCT LAUNCHES & ENHANCEMENTS 335 TABLE 304 EGAIN: COMPANY OVERVIEW 336 TABLE 305 EGAIN: PRODUCTS/SOLUTIONS/SERVICES OFFERED 337 TABLE 306 EGAIN: PRODUCT LAUNCHES & ENHANCEMENTS 339 TABLE 307 EGAIN: DEALS 340 TABLE 308 SOUNDHOUND AI: COMPANY OVERVIEW 341 TABLE 309 SOUNDHOUND AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 342 TABLE 310 SOUNDHOUND AI: PRODUCT LAUNCHES & ENHANCEMENTS 343 TABLE 311 SOUNDHOUND AI: DEALS 344 TABLE 312 TENEO.AI: COMPANY OVERVIEW 351 TABLE 313 TENEO.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 352 TABLE 314 TENEO.AI: DEALS 353 TABLE 315 SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION) 374 TABLE 316 SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION) 374 TABLE 317 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION) 374 TABLE 318 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION) 375 TABLE 319 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION) 375 TABLE 320 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION) 375 TABLE 321 SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION) 376 TABLE 322 SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION) 376 TABLE 323 SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION) 377 TABLE 324 SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION) 377 TABLE 325 SPEECH ANALYTICS MARKET, BY REGION, 2019–2023 (USD MILLION) 378 TABLE 326 SPEECH ANALYTICS MARKET, BY REGION, 2024–2029 (USD MILLION) 378 TABLE 327 CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION) 379 TABLE 328 CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 380 TABLE 329 CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION) 380 TABLE 330 CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION) 381 TABLE 331 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION) 381 TABLE 332 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION) 381 TABLE 333 CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION) 382 TABLE 334 CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION) 382   TABLE 335 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION) 383 TABLE 336 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION) 383 TABLE 337 CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 384 TABLE 338 CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 384 TABLE 339 CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION) 385 TABLE 340 CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION) 385 FIGURE 1 CONVERSATIONAL AI MARKET: RESEARCH DESIGN 43 FIGURE 2 DATA TRIANGULATION 46 FIGURE 3 CONVERSATIONAL AI MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 47 FIGURE 4 APPROACH 1, BOTTOM-UP (SUPPLY SIDE): REVENUE FROM SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET 48 FIGURE 5 APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET 49 FIGURE 6 APPROACH 3, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET 50 FIGURE 7 APPROACH 4, BOTTOM-UP (DEMAND SIDE): SHARE OF CONVERSATIONAL AI THROUGH OVERALL DIGITAL SOLUTIONS SPENDING 50 FIGURE 8 SOFTWARE SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE IN 2025 57 FIGURE 9 CLOUD SEGMENT SET TO REGISTER LARGER MARKET SHARE IN 2025 58 FIGURE 10 PROFESSIONAL SERVICES SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE IN 2025 58 FIGURE 11 INTEGRATION & DEPLOYMENT SERVICES SEGMENT TO HOLD LARGEST MARKET SHARE IN 2025 58 FIGURE 12 AI CHATBOTS SEGMENT TO ACCOUNT FOR LARGEST MARKET SIZE IN 2025 59 FIGURE 13 SALES & MARKETING SEGMENT SET TO REGISTER LARGEST MARKET SHARE IN 2025 59 FIGURE 14 EXTERNAL COMMUNICATION CHANNELS SEGMENT TO HOLD LARGER MARKET SIZE IN 2025 59 FIGURE 15 ENTERPRISES SEGMENT SET TO REGISTER LARGER MARKET SHARE IN 2025 60 FIGURE 16 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 60 FIGURE 17 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 61 FIGURE 18 INCREASING INTEGRATION OF AI CHATBOTS ACROSS MESSAGING SERVICES FOR BETTER CUSTOMER SUPPORT TO DRIVE MARKET 62 FIGURE 19 OPERATIONS & SUPPLY CHAIN SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 63 FIGURE 20 AI CHATBOTS AND SALES & MARKETING SEGMENTS TO HOLD LARGEST MARKET SHARES IN NORTH AMERICA IN 2025 63 FIGURE 21 NORTH AMERICA TO HOLD LARGEST MARKET SHARE IN 2024 64 FIGURE 22 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CONVERSATIONAL AI MARKET 65 FIGURE 23 EVOLUTION OF CONVERSATIONAL AI MARKET 77 FIGURE 24 CONVERSATIONAL AI MARKET: ARCHITECTURE 78 FIGURE 25 CONVERSATIONAL AI MARKET: SUPPLY CHAIN ANALYSIS 79 FIGURE 26 KEY PLAYERS IN CONVERSATIONAL AI MARKET ECOSYSTEM 82 FIGURE 27 CONVERSATIONAL AI MARKET: INVESTMENT LANDSCAPE AND FUNDING SCENARIO 84 FIGURE 28 NUMBER OF PATENTS GRANTED IN LAST 10 YEARS, 2016–2025 96 FIGURE 29 REGIONAL ANALYSIS OF PATENTS GRANTED, 2016–2025 98 FIGURE 30 CONVERSATIONAL AI MARKET: PORTER’S FIVE FORCES ANALYSIS 103 FIGURE 31 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES 105 FIGURE 32 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS 105 FIGURE 33 KEY BUYING CRITERIA FOR TOP THREE VERTICALS 106 FIGURE 34 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 110 FIGURE 35 CLOUD-BASED DEPLOYMENT MODE TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 112 FIGURE 36 MANAGED SERVICES TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 115 FIGURE 37 SUPPORT & MAINTENANCE MANAGEMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 117 FIGURE 38 GENERATIVE AI AGENTS TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 124 FIGURE 39 OPERATIONS & SUPPLY CHAIN TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 131 FIGURE 40 EXTERNAL COMMUNICATION CHANNELS TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 147 FIGURE 41 INDIVIDUAL USERS TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 156 FIGURE 42 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 158 FIGURE 43 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE DURING FORECAST PERIOD 190 FIGURE 44 INDIA TO WITNESS FASTEST GROWTH DURING FORECAST PERIOD 191 FIGURE 45 NORTH AMERICA: CONVERSATIONAL AI MARKET SNAPSHOT 193 FIGURE 46 ASIA PACIFIC: CONVERSATIONAL AI MARKET SNAPSHOT 215 FIGURE 47 TOP FIVE PLAYERS DOMINATING MARKET OVER LAST FIVE YEARS (USD MILLION) 254 FIGURE 48 SHARE OF LEADING COMPANIES IN CONVERSATIONAL AI MARKET, 2024 255 FIGURE 49 PRODUCT COMPARATIVE ANALYSIS, BY PROMINENT/LEADING VENDOR 257 FIGURE 50 FINANCIAL METRICS OF KEY VENDORS 259 FIGURE 51 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK BETA OF KEY VENDORS 259 FIGURE 52 CONVERSATIONAL AI MARKET: COMPANY EVALUATION MATRIX (KEY PLAYERS), 2024 261 FIGURE 53 COMPANY FOOTPRINT (20 COMPANIES), 2024 262 FIGURE 54 CONVERSATIONAL AI MARKET: COMPANY EVALUATION MATRIX (STARTUPS/SMES), 2024 268 FIGURE 55 MICROSOFT: COMPANY SNAPSHOT 290 FIGURE 56 IBM: COMPANY SNAPSHOT 297 FIGURE 57 GOOGLE: COMPANY SNAPSHOT 302 FIGURE 58 AWS: COMPANY SNAPSHOT 307 FIGURE 59 ORACLE: COMPANY SNAPSHOT 316 FIGURE 60 BAIDU: COMPANY SNAPSHOT 323 FIGURE 61 SAP: COMPANY SNAPSHOT 326 FIGURE 62 LIVEPERSON: COMPANY SNAPSHOT 329 FIGURE 63 EGAIN: COMPANY SNAPSHOT 337 FIGURE 64 SOUNDHOUND: COMPANY SNAPSHOT 342 FIGURE 65 TENEO.AI: COMPANY SNAPSHOT 352

同分類最新報告（資通訊與媒體）

查看資通訊與媒體全部報告 →

量子訊息有限公司為 MarketsandMarkets 在台灣的授權代理，提供報告購買、樣本申請與授權諮詢。電話 +886 2 7751 5192 ・ 聯絡我們