← 產業報告目錄
AI in Customer Relationship Management Market Size, Share & Trends Analysis Report By Type (Machine Learning, Natural Language Processing (NLP), Image and Speech Recognition, Predictive Analytics, Chatbots and Virtual Assistants), By Application, By Industry, By Deployment Model, By Region, And By Segment Forecasts, 2024-2031
出版商 InsightAce Analytic產業別 ICT & Media出版日期 2026-01-14頁數 180報告編號 INSIGHTACE-110084ec45
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| Single User PDF | $4,500 USD |
| Global Site License PDF | $9,500 USD |
報告摘要
The worldwide AI in Customer Relationship Management Market stood at USD 14.8 billion in 2023, and is expected to reach USD 138.6 billion by 2031, recording a CAGR of 32.5% from 2024 through 2031.
AI in Customer Relationship Management covers reshaping how technology and communications entities approach this space.
The market's upward path is bolstered by growing healthcare spending, technological evolution, and the growing focus on personalized and precision-based approaches in technology and communications.
From a segmentation standpoint, the market is categorized across multiple dimensions including product type, application, end-user, and geography, each exhibiting distinct growth patterns and opportunities.
Regional dynamics show North America and Europe as established hubs, with the Asia-Pacific region expected to deliver the strongest growth trajectory through the forecast period, bolstered by demographic shifts and policy support.
Industry participants are deploying a range of strategies—including partnerships, mergers, technological investments, and portfolio diversification—to consolidate their market standing.
This comprehensive research study delivers granular insights into market sizing, trend analysis, competitive benchmarking, and forward-looking projections to support strategic decision-making for industry participants and investors.
目錄 Table of Contents
Chapter 1. Methodology and Scope
1.1. Research Methodology
1.2. Research Scope & Assumptions
Chapter 2. Executive Summary
Chapter 3. Global AI in Customer Relationship Management Market Snapshot
Chapter 4. Global AI in Customer Relationship Management Market Variables, Trends & Scope
4.1. Market Segmentation & Scope
4.2. Drivers
4.3. Challenges
4.4. Trends
4.5. Investment and Funding Analysis
4.6. Industry Analysis – Porter's Five Forces Analysis
4.7. Competitive Landscape & Market Share Analysis
4.8. Impact of Covid-19 Analysis
Chapter 5. Market Segmentation 1: by Industry Estimates & Trend Analysis
5.1. by Industry & Market Share, 2019 & 2031
5.2. Market Size (Value (US$ Mn)) & Forecasts and Trend Analyses, 2019 to 2031 for the following by Industry:
5.2.1. Retail and E-commerce
5.2.2. Banking and Finance
5.2.3. Healthcare
5.2.4. Telecommunications
5.2.5. Travel and Hospitality
Chapter 6. Market Segmentation 2: by Application Estimates & Trend Analysis
6.1. by Application & Market Share, 2019 & 2031
6.2. Market Size (Value (US$ Mn)) & Forecasts and Trend Analyses, 2019 to 2031 for the following by Application:
6.2.1. Sales Automation
6.2.2. Customer Service and Support
6.2.3. Marketing Personalization
6.2.4. Customer Data Analysis
6.2.5. Lead Scoring and Qualification
Chapter 7. Market Segmentation 3: by Type Estimates & Trend Analysis
7.1. by Type & Market Share, 2019 & 2031
7.2. Market Size (Value (US$ Mn)) & Forecasts and Trend Analyses, 2019 to 2031 for the following by Type:
7.2.1. Machine Learning
7.2.2. Natural Language Processing (NLP)
7.2.3. Image and Speech Recognition
7.2.4. Predictive Analytics
7.2.5. Chatbots and Virtual Assistants
Chapter 8. Market Segmentation 4: by Deployment Model Estimates & Trend Analysis
8.1. By Deployment Model & Market Share, 2019 & 2031
8.2. Market Size (Value (US$ Mn)) & Forecasts and Trend Analyses, 2019 to 2031 for the following By Deployment Model:
8.2.1. Cloud-based AI-CRM
8.2.2. On-premises AI-CRM
8.2.3. Hybrid AI-CRM
Chapter 9. AI in Customer Relationship Management Market Segmentation 5: Regional Estimates & Trend Analysis
9.1. North America
9.1.1. North America AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Industry, 2024-2031
9.1.2. North America AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Application, 2024-2031
9.1.3. North America AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Type, 2024-2031
9.1.4. North America AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Deployment Model, 2024-2031
9.1.5. North America AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by country, 2024-2031
9.2. Europe
9.2.1. Europe AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Industry, 2024-2031
9.2.2. Europe AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Application, 2024-2031
9.2.3. Europe AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Type, 2024-2031
9.2.4. Europe AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Deployment Model, 2024-2031
9.2.5. Europe AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by country, 2024-2031
9.3. Asia Pacific
9.3.1. Asia Pacific AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Industry, 2024-2031
9.3.2. Asia Pacific AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Application, 2024-2031
9.3.3. Asia-Pacific Thermal Cyclers Asia-Pacific AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Type, 2024-2031
9.3.4. Asia-Pacific AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Deployment Model, 2024-2031
9.3.5. Asia Pacific AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by country, 2024-2031
9.4. Latin America
9.4.1. Latin America AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Industry, 2024-2031
9.4.2. Latin America AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Application, 2024-2031
9.4.3. Latin America AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Type, 2024-2031
9.4.4. Latin America AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Deployment Model, 2024-2031
9.4.5. Latin America AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by country, 2024-2031
9.5. Middle East & Africa
9.5.1. Middle East & Africa AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Industry, 2024-2031
9.5.2. Middle East & Africa AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Application, 2024-2031
9.5.3. Middle East & Africa AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Type, 2024-2031
9.5.4. Middle East & Africa AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by Deployment Model, 2024-2031
9.5.5. Middle East & Africa AI in Customer Relationship Management Market Revenue (US$ Million) Estimates and Forecasts by country, 2024-2031
Chapter 10. Competitive Landscape
10.1. Major Mergers and Acquisitions/Strategic Alliances
10.2. Company Profiles
10.2.1. Salesforce
10.2.2. Microsoft Corporation
10.2.3. IBM Corporation
10.2.4. Oracle Corporation
10.2.5. SAP SE
10.2.6. Adobe Inc.
10.2.7. Pegasystems Inc.
10.2.8. HubSpot Inc.
10.2.9. Zendesk Inc.
10.2.10. Freshworks Inc.
10.2.11. Genesys Telecommunications Laboratories, Inc.
10.2.12. Zoho Corporation
10.2.13. SugarCRM Inc.
10.2.14. Insightly Inc.
10.2.15. Infusionsoft by Keap
10.2.16. Nimble LLC
10.2.17. Act-On Software Inc.
10.2.18. Copper Inc.
10.2.19. Agile CRM Inc.
10.2.20. Apptivo Inc.
10.2.21. EngageBay Inc.
10.2.22. Ontraport Inc.
10.2.23. Really Simple Systems Ltd.
10.2.24. Soffront Software Inc.
10.2.25. Maximizer Services Inc.
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